Endies....
In my new role, I am now in the inevitable position to deal with the Endie - or End User. The Endie can be a complex, yet very simple-minded fellow. Sometimes they lie dormant in their cubes or remote retreats, and other times they appear out of nowhere with a blank stare. I want to help all Endies - I truely do. They are helpless creatures who have been given two very difficult tasks in life. First, they are being asked to use technology. I know... I know.... Second, they are being asked to understand simple concepts - nothing too technical or challenging - but just simple concepts so they can get by.
No matter how hard I try, I feel like I need to procuce a picture book and video for the Endies. I mean, honestly, will the Earth begin to rotate the opposite direction if I were to only supply words, and not colorful screenshots? Will the deserts flood, and the rainforests dry up because of a simple change that might impact 2.5 seconds of their day? Possibly. But for the sake of the Endie, I produce. I produce procedures and colorful diagrams that a fetus could understand. Oh the poor, poor, Endie. Will their journey ever end?


2 Comments:
Let give you the big secret for handling these types of situations. I use it all the time.
Two words for you: sock puppets.
you have chosen your path. Deal with the Dark Side or conquer it. It is your destiny.
Post a Comment
<< Home